Refund policy

Our promise

If Bounceloop is not right for you, you can ask for a refund within 14 days of your purchase. This applies to the first payment of a Creator Pro subscription.

How to ask

Write to support@bounceloop.fun from the email on your account, with the order details if you have them. We will reply promptly. Approved refunds go back to the original payment method through our payment partner, and can take several business days to appear.

Subscriptions

You can cancel a subscription at any time from your billing page. Cancelling stops future charges and you keep access until the end of the period you paid for. Renewal payments are not refunded after the 14-day window unless the law requires it. If a renewal charges you unexpectedly, contact us quickly and we will look at it.

What happens to access

When a refund is issued, the access that purchase provided ends. Your account returns to the free plan. Videos you already exported are yours to keep.

Chargebacks

Please contact us before disputing a charge with your bank. A dispute ends the access linked to the purchase while it is reviewed.

Where the law gives you more

Some places give consumers rights that go beyond this policy. Nothing here limits those rights.